Frequently Asked Questions
Frequently Asked Questions
Referral Program FAQs
What Items Can I List On Your Marketplace?
We accept listings of untreated second-hand diamond jewelry with a listing value over $500.00 or GIA certified diamonds that have been removed from pre-owned jewelry. All recycled loose diamonds over .75 carats that are certified by another grading agency may be listed with a seller disclosure on the marketplace.
What If I Don’t Have A GIA Certificate For My Diamond?
A member of our team can help with a listing value for your uncertified item. We recommend all loose diamonds over 1 ct be certified by GIA. An uncertified item may be listed with a seller disclosure.
Do You Buy Items Directly?
We do not currently buy items directly. Instead, we’re proud to offer a secure marketplace to connect buyers and sellers.
Do You Allow the Listing of Chipped Or Damaged Diamonds on Your Marketplace?
To preserve the integrity of our marketplace, we do not.
Do You Allow The Listing Of Fracture-filled Diamonds?
No. The Diamocycle Marketplace is for 100% untreated items. All items will be tested in a lab to make sure they are free from treatments.
Is My Diamond Secure While In Transit?
Absolutely! While in transit we insure your item with Fed-Ex, and while in our labs, we use JM Shipping Solutions to ensure the safety of your item.
Items are insured at the value of the accepted offer when sold in the marketplace.
How Does A Diamond Setting Affect Value?
Every listing is unique. We will have our experts guide you through the value of prescribing a value to your used setting.
Can I Use An Appraisal To Help Establish a Marketplace Price for My Item?
Unfortunately not. While appraisals are handy for determining the retail, insurance, or replacement value of an item, they do not reflect the price a buyer will pay for a pre-owned diamond jewelry item.
How Does Diamocycle Calculate The Marketplace Listing Price Of My Loose Diamond or Diamond Jewelry Item?
We use a formula that is based on the overnight spot price of a diamond. We pride ourselves on recommending a price that is competitive and usually higher than a consumer might find were they to sell their items for an immediate cash offer or through an auction platform.
If I Am Paying via Wire Transfer, How Do I Receive the Wire Payment Instructions?
If you’re paying by wire transfer, you will receive a call from our official number with wire payment instructions. Diamocycle will NEVER send you instructions for payment of a wire by email.
What’s Your Diamocycle Market Return Policy?
We’re glad you asked! You can read all about our Marketplace Return Policy here.
How Do You Verify That The Diamond I Am Selling or Buying Matches Its Listing?
Great question! Click here to learn more about our Diamocycle Verification Process.
Do You Allow Diamonds From Outside The US To Be Listed?
No, at this time we do not.
Why Do You Require Proof Of Address, Ownership, And Copies Of A State-Issued ID?
As the diamond industry is a highly-regulated market, we must thoroughly and accurately document all transactions on The Marketplace.
We maintain strict privacy in regards to all of our clients and their information. Diamocycle’s Company Policy dictates we monitor and report our transaction history as is legally mandated by State and Federal Regulations to counter gem theft, organized crime, money laundering, and the funding of illegal operations.
How Will My ID Be Verified?
We partner with Vouched which is an ID verification company that uses visual intelligence to automate the verification process and reduce the number of errors. You can find more information about their company at their website: Vouched ID – Global Identity and Document Verification | KYC
What Forms Of ID Do You Accept?
We accept the following list of ID types: driver’s license, passport, residence, identity card, and Aetna-insurance in all states. All accepted forms of ID in the United States are listed on this page here under the United States section: https://www.vouched.id/identity-verification/global-id-coverage/
How Does My Diamocycle Sale Help The Environment?
Along with consistently supporting our partners, One Tree Planted, with every diamond sold through our marketplace a tree is planted.
Who Can Apply to the Referral Program?
Anyone with a social media presence is welcome to apply!
Do I Need to Refer a Minimum Number of Buyers or Sellers to Stay in the Program?
Once you have started referring buyers or sellers and there is a lapse of 90 days between successful transactions, Diamocycle may decide to terminate our partnership, as we will assume that you are inactive.
Are There any Sign-up or Application Fees to Apply to the Diamocycle Referral Program?
No! There are no sign-up nor application fees. Our program is completely free to be a part of!
Does Being a Part of the Referral Program Cost Anything?
Absolutely not! It does not cost you anything to be a part of our referral program.
When Do I Get Paid for a Referral?
Diamocycle will owe you a balance following the successful close of a transaction which means the seller has been paid, and the buyer has received the purchased item. Diamocycle will pay you for your balance by the end of the month after they were accrued (e.g. Fees accrued in January will be paid by the end of February).
Why Do I Have to Apply to the Referral Program?
While we understand that many company’s referral programs just require you to register, here at Diamocycle, we pride ourselves in providing our Affiliates with free marketing materials with the Diamocycle brand. Because you represent our brand, we want to ensure that our partnership will be a great fit!
We love chatting with our loyal customers about their pieces, further questions, and any reservations regarding the often new process of selling a diamond. We can’t wait to chat with you about Diamocycle and your valued item.