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Frequently Asked Questions
Frequently Asked Questions
Welcome to the Diamocycle FAQ page. Here, you’ll find answers to the most common questions about buying, selling, and using our platform. If you need further assistance, feel free to contact our support team.
1. General Questions
What is Diamocycle?
Diamocycle is a secure, fair, and environmentally conscious online marketplace specializing in loose diamonds and diamond jewelry. With over 160 years of experience in the diamond industry, Diamocycle connects vetted buyers and sellers, ensuring a transparent and efficient process for purchasing and selling diamond items.
How does Diamocycle ensure the authenticity of diamonds?
Diamocycle employs a rigorous verification process to ensure the authenticity and quality of diamonds listed on its marketplace. Each item is inspected and verified by expert appraisers before being approved for listing. This thorough evaluation guarantees that every diamond meets the marketplace’s high standards.
Do you offer lab-grown and natural diamonds?
Yes, Diamocycle offers both lab-grown and natural diamonds in their diamond marketplace. Lab-grown diamonds are real diamonds with identical chemical, physical, and optical properties to natural diamonds. They are created in controlled laboratory environments, providing a sustainable and accessible alternative to mined diamonds.
What are the benefits of using Diamocycle instead of selling/buying elsewhere?
Diamocycle provides several advantages over traditional buying and selling methods:
Competitive Pricing: The platform offers globally competitive pricing, often higher than immediate cash offers or auction platforms.
Expert Verification: Every item undergoes expert appraisal to ensure authenticity and quality.
Environmental Responsibility: By facilitating the sale of pre-owned diamond jewelry, Diamocycle promotes recycling and reduces the demand for new mining, contributing to environmental sustainability.
2. Buying on Diamocycle
How do I purchase a ring on Diamocycle?
Purchasing a ring on Diamocycle is a straightforward process:
Browse the Collection: Explore the available diamond jewelry items on the Diamocycle Marketplace.
Select Your Item: Choose the desired ring and proceed to checkout through Diamocycle’s secure payment gateway through escrow.com.
Verification Process: The seller ships the item to Diamocycle for inspection. Once verified, Diamocycle ships the item to you via fully insured FedEx, free of charge.
Receive Your Ring: Expect to receive your ring within 7-10 days after completing your payment.
Can I return or exchange a ring after purchase?
Diamocycle offers a “Return Sale Option” for buyers. If a buyer selects this option, they have a specified period to return the item after receiving it. The exact return period and conditions are detailed in Diamocycle’s Marketplace Return Policy. It’s important to review this policy to understand the terms and any associated fees.
How do I verify the quality of the diamond I am purchasing?
Diamocycle ensures that each diamond listed on its marketplace is verified by expert appraisers. Additionally, many diamonds come with certifications from reputable grading agencies, such as the Gemological Institute of America (GIA), providing detailed information on the diamond’s characteristics and quality.
What payment options do you accept?
Diamocycle accepts various payment methods, including wire transfers through our partner Escrow.com. You can read more about Escrow.com here.
Do you offer insured shipping?
Yes, Diamocycle offers fully insured shipping through FedEx, ensuring the safety of your purchased items during transit. This service is provided free of charge to buyers.
Can I customize a ring before purchasing?
Diamocycle provides options for designing your own ring, allowing for personalization and customization to meet your preferences. For more information on customization options, please visit their “Design Your Own” section.
3. Selling on Diamocycle
How do I list my diamond ring for sale?
Selling your diamond ring on Diamocycle is designed to be a straightforward process:
Prepare Your Item: Ensure your diamond jewelry is untreated and has a listing value over $500. If you have a loose diamond over 0.75 carats, it’s recommended to have it certified by the Gemological Institute of America (GIA).
Submit a Listing: Visit the Submit a Listing page on Diamocycle’s website. Provide detailed information about your item, including any certifications and clear photographs.
Verification: Diamocycle’s team will review your submission. If your item meets their criteria, they will guide you through the next steps, including shipping your item for inspection.
Listing Approval: Once verified, your item will be listed on the Diamocycle Marketplace for potential buyers to view.
How is pricing determined?
Diamocycle’s price calculator and weight calculator calculate the marketplace listing price of your loose diamond or diamond jewelry item using a formula based on the overnight spot price of a diamond. They pride themselves on recommending a competitive price that is usually higher than a consumer might find were they to sell their items for an immediate cash offer or through an auction platform. The seller can then use that information to price their item accordingly.
What fees do sellers have to pay?
Diamocycle charges a commission on each item sold to cover operating costs and gemologist authentication, which allows you to charge 50-60% more per item. The commission rates are as follows:
Up to $1,499: 29%
$1,500 – $14,999: 14%
$15,000 – $30,000: 11%
Over $30,000: 9%
It’s always free to list an item on Diamocycle Marketplace, and no charges are incurred prior to your item’s sale.
How long does it take to sell a ring?
The time it takes to sell a ring can vary based on factors such as market demand, the quality and uniqueness of the piece, and pricing. While specific timelines aren’t provided, Diamocycle aims to connect vetted sellers to vetted buyers efficiently through their marketplace.
What happens after my ring sells?
Upon the sale of your ring, Diamocycle will guide you through the payment process, shipping steps, and finalizing the transaction. They ensure a secure process, including insured shipping and secure payment methods, to provide peace of mind during the selling process.
4. Account & Support
How do I create an account?
To create an account on Diamocycle:
Visit the Website: Go to Diamocycle’s website.
Navigate to ‘My Account’: Click on the ‘My Account’ link, typically found at the top right corner of the homepage.
Register: Fill in the required information, including your email address and a secure password.
Verify Your Email: Check your email for a verification link from Diamocycle and follow the instructions to confirm your account.
How do I reset my password?
If you’ve forgotten your password:
Go to the Login Page: Navigate to the ‘My Account’ section on Diamocycle’s website.
Click ‘Forgot Password’: This option is usually located below the login fields.
Enter Your Email: Provide the email address associated with your Diamocycle account.
Check Your Email: Follow the instructions in the password reset email to create a new password.
Where can I track my orders or sales?
Once logged into your Diamocycle account:
Access the Dashboard: Navigate to your account dashboard.
View Orders/Sales: There should be sections labeled ‘My Orders’ for buyers and ‘My Listings’ or ‘My Sales’ for sellers, where you can monitor the status of your transactions.
How do I contact support?
For assistance:
Visit the Contact Page: Go to Diamocycle’s Contact page.
Fill Out the Inquiry Form: Provide your name, email, and a detailed message describing your issue or question.
OR
Chat with us!
Please note that phone support is not available; all inquiries should be submitted through the online form or through chat.
Can I change or edit my listing?
To modify your listing:
Log into Your Account: Access your Diamocycle account.
Navigate to ‘My Listings’: Find the listing you wish to edit.
Select ‘Edit’: Make the necessary changes to your listing details.
Save Changes: Ensure you save your updates to reflect the changes.
If your listing has already been approved, any significant modifications may require re-approval by Diamocycle’s team to maintain marketplace integrity.
For further assistance or specific inquiries, please reach out to Diamocycle directly through their Contact page.